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Support
Find explanations and step-by-step guides for every part of merqori.
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Getting started
Files and imports
How do I upload orders?
Open Import data and select your file.
What is a column mapping?
A column mapping tells merqori which column holds, for example, the order number or the amount.
Can I reuse a mapping I made earlier?
Open the existing marketplace and go to Mapping.
How do I work with CSV files?
Export a file with column names on the first row and one data record per row.
How do I see previously uploaded files?
Open Uploads to find files, counts and processing statuses.
Which kinds of data can I import?
Orders describe purchases. Settlements and payouts describe payments made by the marketplace.
Connections and rules
Matching and cases
What happens after uploading?
After saving, the imported data is processed and matched against available orders and settlements.
What does the match rate mean?
The match rate in the marketplace overview shows what share of orders is matched.
How do I assess a case?
Review the discrepancy, the underlying data and the next step before you settle a case.
Fulfillment
Need more help? Open the dashboard and ask your question in the chat at the bottom right.
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